Terms of Use

1. Introduction

Welcome to Purr And Woof Supply (P.A.W.S.). These Terms of Use (“Terms”) govern your access to and use of our website, www.purrandwoofsupply.com (the “Site”), including any content, functionality, and services offered on or through it. By using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our Site after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

3. User Eligibility

     

      • Eligibility: You must be at least 18 years old to use our Site. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

      • Account Registration: Some features of our Site may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update your information as needed.

    4. Use of Site

       

        • License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for personal and non-commercial purposes in accordance with these Terms.

        • Prohibited Activities: You agree not to:

             

              • Use the Site for any unlawful purpose or violate applicable laws.

              • Interfere with the Site’s operation or servers.

              • Attempt to gain unauthorized access to our Site, accounts, or networks.

              • Transmit viruses, malware, or other harmful code.

              • Engage in activities that could disable or impair our Site.

        5. Intellectual Property

           

            • Ownership: All content, materials, and intellectual property on our Site, including but not limited to text, images, logos, trademarks, and software, are the property of P.A.W.S. or its licensors and are protected by copyright, trademark, and other intellectual property laws.

            • Limited Use: You may not copy, reproduce, modify, distribute, transmit, display, or create derivative works of any content from our Site without our prior written consent.

          6. Pet Product Use Disclaimer

          Products sold on our Site are intended for pet use only. Always follow manufacturer guidelines and consult your veterinarian before introducing new food, treats, toys, or health products to your pet.

          Purr And Woof Supply is not liable for allergic reactions, misuse of products, or health issues resulting from improper use.

          7. Product Information and Orders

          We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or product availability issues.

             

              • Product Descriptions: We strive to ensure product descriptions, images, and pricing are accurate, but do not guarantee they are error-free, complete, or current.

              • Orders: All orders placed through our Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

              • Pricing: Prices for products are subject to change without notice. We are not liable for pricing or product information errors.

            8. Shipping and Third-Party Fulfillment

            We work with trusted fulfillment and shipping partners to process and deliver customer orders efficiently Shipping times may vary depending on product availability, fulfillment processing times, and carrier performance.

            While we work closely with our partners to ensure timely delivery, Purr And Woof Supply is not responsible for delays once an order has been transferred to the shipping carrier.

            If you experience delivery issues, please contact us and we will assist in resolving the matter with the supplier or carrier.

              9. Payment and Billing

               

                • Payment Information: You agree to provide accurate and complete payment information when placing an order and authorize us to charge the applicable amount to your payment method.

                • Billing Errors: If you believe there is a billing error, please contact us promptly to resolve the issue.

              10. Returns and Refunds

              Due to the nature of pet food, treats, hygiene, and health-related items, returns are limited.

              We accept returns or replacements only for items that are damaged, defective, or incorrect upon arrival. You must notify us within 7 days of delivery and provide photographic evidence.

              Opened food, treats, litter, or hygiene products cannot be returned for safety and health reasons.

              Approved refunds will be issued to the original payment method after review.

              Please refer to our Refund Policy page for full details.

              11. Links to Third-Party Sites

              Our Site may contain links to third-party websites or services not owned or controlled by P.A.W.S. We do not endorse or assume any responsibility for third-party sites. You access them at your own risk.

              12. Disclaimers and Limitation of Liability

               

                • Disclaimer of Warranties: Our Site and its content are provided “as is” and “as available” without warranties of any kind. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

                • Limitation of Liability: To the fullest extent permitted by law, P.A.W.S. and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our Site, including damages for loss of profits, data, or other intangible losses.

              13. Indemnification

              You agree to indemnify, defend, and hold harmless P.A.W.S. and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of our Site or violation of these Terms.

              14. Governing Law and Dispute Resolution

               

                • Governing Law: These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles.

                • Dispute Resolution: If you have a concern or dispute, we encourage you to contact us first so we can attempt to resolve the issue informally and promptly.

              15. Termination

               

                • Termination by Us: We reserve the right to suspend or terminate your access to our Site at any time, with or without cause and with or without notice.

                • Termination by You: You may terminate your use of our Site at any time by discontinuing use and canceling any accounts.

              16. Contact Us

              If you have questions about these Terms, please contact us:

              Purr And Woof Supply (P.A.W.S.)
              Email: admin@purrandwoofsupply.com
              Business Hours: Mon–Fri, 9am–5pm CST