Frequently Asked Questions (F.A.Q.)

GENERAL

1. What is Purr And Woof Supply (P.A.W.S.)?

Purr And Woof Supply (P.A.W.S.) is an online pet store offering carefully selected food, toys, and essentials for dogs and cats.

We focus on quality products that help pets stay healthy, happy, and active.

2. Where are you located?

We operate online and ship directly to customers within the United States.

3. How can I contact Purr And Woof Supply (P.A.W.S.)?

📧 admin@purrandwoofsupply.com
We respond within 1 business day (Monday–Friday).

 

ORDERS

4. How do I place an order?

Simply browse products, add items to your cart, and complete checkout.

5. Can I change or cancel my order?

If your order hasn’t been processed yet, contact us as soon as possible and we’ll try to help.

6. What payment methods do you accept?

We accept major credit/debit cards and PayPal (available at checkout).

7. Is my payment secure?

Yes — all payments are processed securely through trusted payment providers.

 

SHIPPING

8. How long does shipping take?

  • Processing: 1–3 business days
  • Delivery: depends on location and shipping method selected at checkout

Tracking details are provided once your order ships.

9. Do you ship internationally?

Currently, we only ship within the United States.

10. My order is delayed — what should I do?

If your order is delayed, contact us and we’ll look into it for you right away

 

RETURNS

11. What is your return policy?

We accept returns for damaged or defective items.

Please contact us within 7 days of delivery.

For hygiene reasons, food and perishable items cannot be returned.

12. How do I start a return?

Email us at admin@purrandwoofsupply.com with your order number and issue details.

13. When will I get my refund?

Refunds are issued within 7–10 business days after approval.

 

PRODUCTS

14. How do I choose the right product?

Check product descriptions or contact us for guidance — we’re happy to help.

15. Are your products high quality?

Yes — we only offer products carefully selected for quality, functionality, and reliability.

 

PRIVACY

16. Do you share my information?

No — your information is only used to process your order and provide support.

 

ACCOUNTS

17. Do I need an account to order?

No — you can check out as a guest, but creating an account helps you track orders.

18. Forget your password?

Use the “Forgot Password” link on the login page to reset it.

 

STILL NEED HELP?

Contact us anytime at:
📧 admin@purrandwoofsupply.com
We’re happy to help