Shipping Policy

1. Introduction

Welcome to Purr And Woof Supply (P.A.W.S.). This Shipping Policy outlines the shipping procedures, costs, and delivery times for orders placed through our website, www.purrandwoofsupply.com (the “Site”). By placing an order with us, you agree to the terms outlined in this policy.

2. Order Processing

2.1 Order Confirmation:

Once you place an order, you will receive a confirmation email with details about your purchase, including an estimated shipping date.

2.2 Processing Time:

Orders are typically processed within 1-3 business days. Please note that processing times may vary based on product availability, order volume, and holidays.

2.3 Estimated Delivery Time:

Shipping times depend on the method selected at checkout and the destination:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

These timeframes are estimates and do not account for carrier delays, weather disruptions, or unforeseen circumstances.

3. Shipping Methods and Costs

3.1 Available Shipping Methods:

We offer a variety of shipping options through trusted carriers. The available methods will be displayed at checkout and may include:

  • Standard Shipping (most cost-effective)
  • Expedited Shipping (faster delivery)
  • Express Shipping (fastest option)
3.2 Shipping Costs:

Shipping costs are calculated based on the method selected, the weight of the items, and the delivery destination. The final shipping fee will be displayed before checkout.

4. Delivery and Tracking

4.1 Tracking Information:

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your package through the carrier’s website.

4.2 Address Accuracy:

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or undeliverable packages resulting from incorrect or incomplete addresses provided by the customer.

4.3 Delivery Issues:

If you experience any issues with your delivery (such as a lost, stolen, or delayed package), please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

5. Shipping Restrictions

5.1 Domestic Shipping Only:

We currently ship within the United States only. At this time, we do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • International destinations

We are working to expand our shipping options and may offer international shipping in the future.

6. Returns and Exchanges

6.1 Return Policy:

For information on returns and exchanges, please refer to our Refund Policy.

6.2 Return Shipping Costs:
  • Defective or Damaged Items: We will cover the cost of return shipping and provide a prepaid shipping label.
  • Non-Defective Items: Customers are responsible for the cost of return shipping.

For return instructions, please contact our support team.

7. Shipping Delays

7.1 Carrier Delays:

While we strive to ensure timely deliveries, we are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Supply chain disruptions
  • Customs delays (for future international shipping)
7.2 Force Majeure:

We are not liable for delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Strikes or labor disputes
  • Government actions or regulations

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Purr And Woof Supply (P.A.W.S.)
📧 Email: admin@purrandwoofsupply.com

9. Policy Updates

We may update this Shipping Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy from time to time to stay informed about our shipping practices.