Refund Policy

1. Introduction

At Purr And Woof Supply (P.A.W.S.), customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. This Refund Policy outlines the guidelines for returns, refunds, and order cancellations.

2. Returns

2.1 Eligibility for Returns

We accept returns only for items that arrive damaged or defective. If you receive a damaged or defective product, please contact us within 7 days of receipt to request a return.

Non-Returnable Items:
Due to the nature of our products, we do not accept returns for:

  • Items ordered incorrectly or no longer needed with exceptions
  • Products that have been used or altered
  • Food or edible items

2.2 Return Process

  1. Contact Us: Email admin@purrandwoofsupply.com or submit this form with your order number and a description of the issue.
  2. Return Authorization: Our team will provide return instructions, including authorization and shipping details.
  3. Return Shipping: If the item is defective or damaged, we will provide a prepaid shipping label. Otherwise, return shipping costs are the customer’s responsibility.

2.3 Return Conditions

  • Items must be returned in original packaging and unused condition.
  • Returns that do not meet these conditions may be refused.

3. Refunds

3.1 Refund Process

  1. Inspection: Once we receive the returned item, we will inspect it to verify eligibility.
  2. Refund Issuance: Approved refunds will be processed to the original payment method within 7-10 business days after inspection.

3.2 Refund Amount

  • Full Refund: If approved, the refund will cover the purchase price of the item. Shipping costs are non-refundable.
  • Partial Refund: If only part of an order is returned or the item is not in its original condition, a partial refund may be issued.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Shipping Costs

5.1 Return Shipping Costs

  • Defective/Damaged Items: We cover the return shipping cost and provide a prepaid label.
  • Non-Defective Items: Customers are responsible for return shipping costs.

6. Order Cancellations

6.1 Cancellation Policy

  • Before Shipping: Orders can be canceled before they are processed and shipped. Contact us immediately for cancellations.
  • After Shipping: Once an order has shipped, it cannot be canceled. You will need to follow our return process.

7. Contact Us

For any return or refund inquiries, please reach out to us:

📧 Email: admin@purrandwoofsupply.com

8. Policy Updates

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date. Please review this policy regularly for updates.

📅 Effective Date: 02/01/2025