Frequently Asked Questions (F.A.Q.)
1. General Information
1.1. What is Purr And Woof Supply (P.A.W.S.)?
Purr And Woof Supply (P.A.W.S.) is an online store specializing in high-quality pet food and supplies. We offer a wide range of products for dogs, cats, and other pets through a convenient dropshipping model.
1.2. Where are you located?
P.A.W.S. operates as an online store, allowing us to serve customers across multiple regions. Our website, www.purrandwoofsupply.com, is the best place to shop for pet essentials.
1.3. How can I contact Purr And Woof Supply (P.A.W.S.)?
You can reach us via:
📧 Email: admin@purrandwoofsupply.com
2. Orders and Payment
2.1. How do I place an order?
Simply browse our store at www.purrandwoofsupply.com, add items to your cart, and follow the checkout process.
2.2. Can I modify or cancel my order after it has been placed?
Orders are processed quickly. If you need to make changes, contact us ASAP, and we’ll do our best to assist if the order has not yet shipped.
2.3. What payment methods do you accept?
We accept:
✔️ Credit/Debit Cards (Visa, MasterCard, American Express)
✔️ PayPal
✔️ Other secure payment options available at checkout
2.4. Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect your data.
3. Shipping and Delivery
3.1. What are your shipping options?
Shipping methods and costs are displayed at checkout based on your location and order size.
3.2. How long does shipping take?
Processing takes 1-3 business days, and delivery time depends on your selected shipping method. Tracking details will be emailed once your order ships.
3.3. Do you offer international shipping?
Currently, we ship to The United States of America. For other locations, please contact us.
3.4. What if my order is delayed or missing?
If you experience delays, please contact admin@purrandwoofsupply.com, and we’ll assist you.
4. Returns and Refunds
4.1. What is your return policy?
We accept returns on defective or damaged products. Contact us within 7 business days of receiving your order.
Please note that for pet food and perishable items, returns are generally not accepted due to safety and hygiene concerns.
4.2. How do I initiate a return?
Email admin@purrandwoofsupply.com with your order number and details. We will provide return instructions.
4.3. When will I receive my refund?
Refunds are processed within 7-10 business days after receiving the returned item.
5. Product Information
5.1. How can I find the right product for my pet?
Use our website filters or reach out to our support team for recommendations.
5.2. Are your products safe and high quality?
Yes! We carefully select products from reputable manufacturers to ensure the best quality for your pets.
5.3. Do you offer product guarantees?
Guarantees vary by manufacturer. Contact us if you have product-related concerns.
6. Privacy and Security
6.1. How do you protect my personal information?
We follow strict security protocols. See our [Privacy Policy] for details.
6.2. Will you share my information with third parties?
No, we do not share your personal data except for order processing or legal requirements.
7. Account Information
7.1. Do I need an account to order?
No, but creating an account helps you track orders and save preferences.
7.2. How do I create or manage my account?
Sign up on our website and log in to update your details anytime.
7.3. What if I forget my password?
Use the “Forgot Password” link on the login page to reset it.
8. Customer Support
8.1. How can I contact customer support?
📧 Email us at admin@purrandwoofsupply.com
8.2. What are your customer support hours?
⏰ Monday – Friday: 9:00 AM – 5:00 PM (Your Time Zone)
🚫 Saturday – Sunday: Closed
Still Have Questions?
Feel free to reach out—we’re happy to help! 😊